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VAPORESSO VAPES FAQ
Get fast answers on vape tanks, vape mods, and vape kits here.
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VAPORESSO POD-What should I do if the device doesn’t fire?
VAPORESSO POD-What should I do if the device can’t be charged?
VAPORESSO POD-What should I do if it tastes burnt?
VAPORESSO POD-What should I do if there is a spitting back?
VAPORESSO POD-What should I do if the flavor is very weak?
VAPORESSO ATOMIZERS-How to clean a vape tank?
VAPORESSO ATOMIZERS-What should I do if the tank keeps leaking?
VAPORESSO ATOMIZERS-How to store the device when not using it for a long time?
VAPORESSO ATOMIZERS-What should I do if the tank is too hot?
VAPORESSO MOD-What should I do if my device displays "Check Atomizer" or "Short Atomizer "?
VAPORESSO MOD-What should I do if my device displays "low battery"?
VAPORESSO MOD-Batteries warning:
VAPORESSO MOD-What should I do when my device can’t be turned on?
Attention for the device
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VAPORESSO POD-What should I do if the device doesn’t fire?
1.Please check if the fire button is stuck.
2.Please check if the pod is installed in place.
3.Please check if the electrodes on the pod and device have any grime.
4.Please perform a charging test to see if it’s a dead battery.
5.Please refer to the user manual of your device, and check the status of the LED indicator to see if there is a short circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to a recheck of 1-4 items.
6.The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.
2.Please check if the pod is installed in place.
3.Please check if the electrodes on the pod and device have any grime.
4.Please perform a charging test to see if it’s a dead battery.
5.Please refer to the user manual of your device, and check the status of the LED indicator to see if there is a short circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to a recheck of 1-4 items.
6.The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.
VAPORESSO POD-What should I do if the device can’t be charged?
1.Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device.
2.Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.
3.Please check if the LED indicator on the device is normal during charging, please refer to User Manual.
4.If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.
5.Please charge with recommended adaptor and charging cable from a reputable company.
2.Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.
3.Please check if the LED indicator on the device is normal during charging, please refer to User Manual.
4.If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.
5.Please charge with recommended adaptor and charging cable from a reputable company.
VAPORESSO POD-What should I do if it tastes burnt?
Please replace a new pod or a new coil, and it is not recommended to continue to use it.
There are usually four problems which could cause coil burnt taste:
1.The pod/coil reaches its maximum lifespan.
2.Abnormal use and dry burning are prone to burning, for example if the liquid has been exhausted and continuous to be used, it will be prone to burning.
3.Using thicker e-liquid (higher vg) can also cause coil burning, and you can replace the e-liquid with a thinner one.
4.Please prime the coil before using the device and then wait for about 5 minutes, or it will be prone to burning.
1.The pod/coil reaches its maximum lifespan.
2.Abnormal use and dry burning are prone to burning, for example if the liquid has been exhausted and continuous to be used, it will be prone to burning.
3.Using thicker e-liquid (higher vg) can also cause coil burning, and you can replace the e-liquid with a thinner one.
4.Please prime the coil before using the device and then wait for about 5 minutes, or it will be prone to burning.
VAPORESSO POD-What should I do if there is a spitting back?
1.Please check whether the drip tip cap or filler plug and coil are installed in place, and check whether the silicone ring on the filler plug and coil is damaged or displaced.
2.Please note that the drip tip cap or filler plug should be closed immediately after filling e-liquid. If the e-liquid is filled too full, it will cause the e-liquid to overflow.
3.If the spitting back is not resolved, we suggest you shake off the condensation in the chimney several times through drip tip and then using it.
4.Please use the recommended wattage for fully vaporizing the coil, or it will also lead to liquid into the mouth.
2.Please note that the drip tip cap or filler plug should be closed immediately after filling e-liquid. If the e-liquid is filled too full, it will cause the e-liquid to overflow.
3.If the spitting back is not resolved, we suggest you shake off the condensation in the chimney several times through drip tip and then using it.
4.Please use the recommended wattage for fully vaporizing the coil, or it will also lead to liquid into the mouth.
VAPORESSO POD-What should I do if the flavor is very weak?
1.Please check whether the LED indicator of the device is red or the LED indicator flashes 3 or 5 times, it shows that the battery is too low and should be charged in time.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.
VAPORESSO ATOMIZERS-How to clean a vape tank?
1.Please check whether the LED indicator of the device is red or the LED indicator flashes 3 or 5 times, it shows that the battery is too low and should be charged in time.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.
VAPORESSO ATOMIZERS-What should I do if the tank keeps leaking?
1.The use of e-liquid VG/PG<60/40 will be easily lead to leakage for some coils.
2.Please check whether the top cap of the tank is installed in place. If the tank is not covered tightly immediately after e-liquid filling, it can easily cause a large amount of air enter the tank, thus leading to leakage.
3.Please check whether the coil is installed in place.
4.Please check whether the sealing O-rings of the tank and the coil is displaced, broken or missing.
5.If the tank is not used for more than 3 days after being filled with e-liquid, it can easily lead to leakage.
6.If the device is placed in a high temperature environment or under direct sunlight outdoors, such overexposure can easily lead to leakage.
7.It is not recommended to use the device in an airplane or in a negative pressure environment. The inconsistent internal and external pressure can result in the leakage of the tank.
8.Dropping the tank on the ground can easily lead to leakage.
2.Please check whether the top cap of the tank is installed in place. If the tank is not covered tightly immediately after e-liquid filling, it can easily cause a large amount of air enter the tank, thus leading to leakage.
3.Please check whether the coil is installed in place.
4.Please check whether the sealing O-rings of the tank and the coil is displaced, broken or missing.
5.If the tank is not used for more than 3 days after being filled with e-liquid, it can easily lead to leakage.
6.If the device is placed in a high temperature environment or under direct sunlight outdoors, such overexposure can easily lead to leakage.
7.It is not recommended to use the device in an airplane or in a negative pressure environment. The inconsistent internal and external pressure can result in the leakage of the tank.
8.Dropping the tank on the ground can easily lead to leakage.
VAPORESSO ATOMIZERS-How to store the device when not using it for a long time?
If the tank is to be stored for a long time, please note that:
1.The e-liquid in the tank should be cleaned.
2.The device with built-in battery should be charged to more than 80% power and then turn it off,
3.After cleaning the drying the tank, the tank and device should be sealed and stored separately in hermetic bags.
1.The e-liquid in the tank should be cleaned.
2.The device with built-in battery should be charged to more than 80% power and then turn it off,
3.After cleaning the drying the tank, the tank and device should be sealed and stored separately in hermetic bags.
VAPORESSO ATOMIZERS-What should I do if the tank is too hot?
1.Please lower the output power properly.
2.Avoid chain vaping.
3.Avoid blocking the drip tip of tank with your lips or tongue, and dissipate the heat in time.
4.Sub-ohm tank is suitable for direct-to-lung vaping, so please have a deep draw directly into your lung when you use sub-ohm tank, to avoid the airflow air temperature being too high in tank.
2.Avoid chain vaping.
3.Avoid blocking the drip tip of tank with your lips or tongue, and dissipate the heat in time.
4.Sub-ohm tank is suitable for direct-to-lung vaping, so please have a deep draw directly into your lung when you use sub-ohm tank, to avoid the airflow air temperature being too high in tank.
VAPORESSO MOD-What should I do if my device displays "Check Atomizer" or "Short Atomizer "?
1.Please check whether there is any grime attached to the 510 pins of the atomizer and the device, and keep them dry and clean.
2.Please replace the atomizer or replace the coil in the atomizer to see if there is a problem with the device.
3.Confirm that the atomizer or the coil is installed in place.
4.Restart the device.
5.The internal component or circuit board is damaged due to the entry of water, leakage or dropping the device, causing the system to exhibit abnormalities.
2.Please replace the atomizer or replace the coil in the atomizer to see if there is a problem with the device.
3.Confirm that the atomizer or the coil is installed in place.
4.Restart the device.
5.The internal component or circuit board is damaged due to the entry of water, leakage or dropping the device, causing the system to exhibit abnormalities.
VAPORESSO MOD-What should I do if my device displays "low battery"?
1.Please charge the battery when the capacity of the battery is too low to provide a normal working voltage for the device. This is a normal phenomenon. It is recommended to charge for about 1.5 hours.
2.Note: Under low-voltage projection, “LOW BATTERY” is set for protecting the life of the battery.
3.If charging the device does not resolve the problem, restart the device.
4.If this problem occurs when using high power, check whether the battery is a high-rate battery. Because if the battery rate is not enough, low power will occur.
5.The internal component or circuit board is damaged due to the entry of water, leakage or dropping the device, causing the system to exhibit abnormalities.
6.When not in use for a long time, please turn the device off. It is recommended to charge the device at least once a month.
2.Note: Under low-voltage projection, “LOW BATTERY” is set for protecting the life of the battery.
3.If charging the device does not resolve the problem, restart the device.
4.If this problem occurs when using high power, check whether the battery is a high-rate battery. Because if the battery rate is not enough, low power will occur.
5.The internal component or circuit board is damaged due to the entry of water, leakage or dropping the device, causing the system to exhibit abnormalities.
6.When not in use for a long time, please turn the device off. It is recommended to charge the device at least once a month.
VAPORESSO MOD-Batteries warning:
1.Make sure the battery is undamaged and completely wrapped;
2.Take care of your vaping devices by choosing the proper batteries, for a dual-battery device, it’s recommend that you buy and use batteries from the same brand and from a licensed vaping shop or online shop;
3.Don’t leave your batteries charging unattended;
4.Don’t over-drain your batteries;
5.Avoid extreme temperatures and use married batteries.
6.Want to learn more about vapes, batteries, or things like:
· How long do vape batteries take to charge?
· Where to buy vape batteries?
· How to dispose of vape batteries?
Please go to https://www.vaporesso.com/blog/a-complete-guide-to-vape-batteries
2.Take care of your vaping devices by choosing the proper batteries, for a dual-battery device, it’s recommend that you buy and use batteries from the same brand and from a licensed vaping shop or online shop;
3.Don’t leave your batteries charging unattended;
4.Don’t over-drain your batteries;
5.Avoid extreme temperatures and use married batteries.
6.Want to learn more about vapes, batteries, or things like:
· How long do vape batteries take to charge?
· Where to buy vape batteries?
· How to dispose of vape batteries?
Please go to https://www.vaporesso.com/blog/a-complete-guide-to-vape-batteries
VAPORESSO MOD-What should I do when my device can’t be turned on?
1.Please clean the +/- pole of the mod and every battery with dry and soft paper to avoid the device having poor connect with battery,
2.Perform a charging test and observe whether the device can’t be turned on due to a dead battery.
3.The device can’t be powered on due to damage to the battery or insufficient battery voltage. Please choose batteries which are new, genuine, from same brand.
4.The internal components are damaged due to the entry of water or dropping the device, resulting in a failure to turn on the device.
2.Perform a charging test and observe whether the device can’t be turned on due to a dead battery.
3.The device can’t be powered on due to damage to the battery or insufficient battery voltage. Please choose batteries which are new, genuine, from same brand.
4.The internal components are damaged due to the entry of water or dropping the device, resulting in a failure to turn on the device.
Attention for the device
1.Please keep away from flammable and explosive materials.
2.Please keep away from water or other liquids.
3.Please do not store with hard objects to avoid scratching of the product.
4.Please do not disassemble the product without authorization.
2.Please keep away from water or other liquids.
3.Please do not store with hard objects to avoid scratching of the product.
4.Please do not disassemble the product without authorization.
How long does it take to ship the order?
Normally, your order will be shipped within two business days. If there is a shipment delay, please contact the service team (store@vaporesso.com) to determine the cause.
Why am I being asked to cover the customs tariff payment?
It is possible that customs officers may conduct a random inspection of your package and you may be asked to pay the necessary duties.
If you are asked to provide additional documents (such as the purchase order) or information about the product(s), please reach out to us at store@vaporesso.com
Where do you ship the products?
To check the current status of your logistics, simply enter the logistics order number you received from https://store.vaporesso.com/apps/17track. If the logistics status has not been updated for over 7 working days, please reach out to our customer service at store@vaporesso.com for assistance.
What types of shipping options are available?
Our only shipping option is Standard, which typically takes 14-17 business days for delivery. Once the package clears customs and arrives in the United States, you can use the USPS tracking number to track its progress.
Can I change my shipping address after the order is shipped?
Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to store@vaporesso.com to change your address.
What if the product is damage or the package is lost?
Rest assured that if your order includes green shipping protection, your package is covered by our reimbursement policy. You can submit a claim through the following link: https://resolve.seel.com/17track
Where can I track the shipping status once the order has been shipped?
For specific logistics status, please enter the logistics order number you received at https://store.vaporesso.com/apps/17track for the query.
How to cancel my order?
You may reach out to customer service before the package is shipped to assist with canceling the order. Once the package has been shipped, the order cannot be canceled.
Can I change shipping address to an existing order?
Once an order is fulfilled, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order, you can cancel your order within 45 minutes of placing it.
What do I do if my parcel is not delivered?
If you did not receive your package, double-check your tracking information found in the shipping confirmation text or in your VAPORESSO account dashboard.
We recommend checking in with neighbors, front desk, mailrooms, or anywhere it may have been delivered. Please also check that the shipping address that was entered for the order is accurate and complete.
Please note: You must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the shipping carrier and exclusion from our return/exchange policy.
What do I do if my order is returned to the sender?
If an incorrect phone number or zip code was entered, then the package may be marked as "return to sender" and returned to our warehouse. Please double-check that your address is accurate for future orders.
How to get the promotion code information?
Thank you for choosing VAPORESSO! Please subscribe and visit our website frequently to receive the most recent promotion and mystery code offer!
Which payment options are available for use?
We accept payment through Mastercard, Visa credit cards, Google Pay, Apple Pay and Shop Pay. If you experience any issues while making a payment, please don't hesitate to reach out to our customer service team.
If an online transaction fails, what steps should I take?
It is uncommon for this situation to occur, so you may want to refresh the page and attempt to make the payment again. If your account continues to be debited abnormally, please reach out to our customer service for assistance and we will investigate the issue. Any additional funds paid will be refunded to your original payment account.
Under what circumstances will the VAPORESSO online store cancel an order unilaterally?
We use fraudment analysisi and reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
Ordered products exceed the purchase limit with the same account.
A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
VAPORESSO determines that the purchase was made through improper means or finds evidence that order was not made legally.
Does VAPORESSO collect and store users’ payment information?
Please be assured that we will not collect or store any of your payment information.
What should I do if I suspect a purchased product is counterfeit?
If you have this suspicion please refer to https://www.vaporesso.com/is-your-product-authentic to verify the authenticity of your product.
VAPORESSO is dedicated to maintaining high quality and service standards by combating unauthorized and counterfeit devices. Consumers are urged to exercise caution when buying devices from unauthorized sellers. While VAPORESSO sympathizes with victims of counterfeiting, we cannot refund money spent on purchasing infringing or counterfeit products, nor do we mediate in disputes. If we suspect that warranty claims are linked to counterfeit devices, we reserve the right to reject such claims at our discretion.
Is my account information safe?
We want you to feel confident that your personal information is secure with VAPORESSO. Our compliance with the Payment Card Industry Data Security Standard (PCI DSS) Certification and use of secure socket layer (SSL) technology help ensure the safety of your personal information.
What does the limited warranty cover?
VAPORESSO only guarantees that the device and pod are free from defects in materials and workmanship that occur under normal usage and conditions.
How long can I receive the money after applying for a refund?
All refunds will be returned to your original payment account within 1-3 working days. The specific time will vary depending on the payment method.
Can I enjoy after-sales services for the products on the official website when I buy them from other channels?
We appreciate your support for VAPORESSO. Please note that only products bought from our official website are eligible for after-sales services. Products purchased from other channels do not qualify for the same after-sale support as those bought from the official website. For more information, please visit https://www.vaporesso.com/contact-us
What is NOT covered by the Warranty?
1. Any damage resulting from accidents, misuse, abuse, natural disasters, or other external factors;
2. Damage resulting from exposure to moisture (such as liquids, water, rain, high humidity, excessive perspiration, or other forms of moisture) or extreme environmental conditions (such as sand, food, dirt, or similar substances);
3. Damage resulting from using the device or pod in a manner that is not in accordance with the guidelines provided by VAPORESSO in the device or pod documentation;
4. Damage resulting from unauthorized modifications that alter the functionality or capabilities of the device or pod;
5. Damage caused by (1) using accessories or attachments that are not authorized or recommended by VAPORESSO , or (2) using authorized accessories or attachments in a manner that is not normal or recommended;
6. Cosmetic damage resulting from regular wear and tear, including scratches, dents, and broken plastic components;
7. Any device or pod with a tampered, erased, obscured, or non-genuine Serial Code;
8. Normal degradation of batteries due to regular use (please contact VAPORESSO Team for more information on battery degradation);
9. Damage resulting from unauthorized opening, disassembling, or tampering with the device or pod in any way; and
10. Devices or pods purchased from retailers that are not authorized by VAPORESSO .
2. Damage resulting from exposure to moisture (such as liquids, water, rain, high humidity, excessive perspiration, or other forms of moisture) or extreme environmental conditions (such as sand, food, dirt, or similar substances);
3. Damage resulting from using the device or pod in a manner that is not in accordance with the guidelines provided by VAPORESSO in the device or pod documentation;
4. Damage resulting from unauthorized modifications that alter the functionality or capabilities of the device or pod;
5. Damage caused by (1) using accessories or attachments that are not authorized or recommended by VAPORESSO , or (2) using authorized accessories or attachments in a manner that is not normal or recommended;
6. Cosmetic damage resulting from regular wear and tear, including scratches, dents, and broken plastic components;
7. Any device or pod with a tampered, erased, obscured, or non-genuine Serial Code;
8. Normal degradation of batteries due to regular use (please contact VAPORESSO Team for more information on battery degradation);
9. Damage resulting from unauthorized opening, disassembling, or tampering with the device or pod in any way; and
10. Devices or pods purchased from retailers that are not authorized by VAPORESSO .
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