Shipping Policy

Shipping Policy

Notice:

We ship to most countries , most of the orders (In-stock items) will be shipped out in 2 workdays.  Please make sure your shipping address is 100% correct, if the address was wrong, please contact us to change before order shipping. 

  1. All orders will be processed within 48 hours after your order has been placed. Shipping delivery may take up to 7-30 business days which depends on the delivery method and its final destination.

  2. Once your package has been sent out from our warehouse in China, please allow extra time for your order delivery to be processed during holidays and sale seasons. We will also send a confirmation email with the tracking information.

  3. We offer two options for shipping:
  4. CN E-Packet
    Delivery Time 10-20 Business Days
  5. Please contact us immediately if you need to change or withdraw your order. Please note that any orders that have already been shipped can't be revoked. Email: store@vaporesso.com

  6. You can log in to your account to check the status of the order.

  7. We don't charge any sales tax or export duties. However, if the package is checked by your country's customs office when the item arrives in your country, customers are responsible for import duties, tariffs, and taxes. We are not responsible for products being confiscated by the Customs in your countries. All customers are responsible to check with your local Customs office for any potential import taxes, duties, and tariffs.
  8. We Calculate shipping costs based on product weight. Normally, a vape kit weighs about 0.3 kg. The Epacket  charges $10 within 1kg. DHL charges $29 within 0.5kg. Except for some specific countries. See order details for specific prices.
  9. Free shipping conditions need to be met：1) the order amount is more than 39 US dollars; 2) the weight does not exceed 2kg;  3) The shipping method is CN E-Packet.
  10. How to track my order? Tracking Site: http://www.17track.net/en

  11. Shipping Way and Country: 

    both of DHL and Epacket CN E-Packet DHL Only

    USA,

    Croatia,

    Czech Republic,

    Denmark,

    Estonia,

    Georgia,

    Hungary,

    Jamaica,

    Latvia,

    Lithuania,

    Luxembourg,

    Netherlands,

    Norway,

    Romania,

    Sweden,

    Switzerland,

    Slovakia,

    Brunei,

    Chile,

    Indonesia,

    Malaysia,

    Maldives,

    Morocco,

    New Zealand,

    South Korea 

    United Kingdom,
    Finland,
    France,
    Germany,
    Ireland,
    Japan,
    Spain
    Austria,
    Greece,
    Oman,
    Israel,
    Iceland,
    Italy,
    South Africa
    Philippines
    		 Canada

 

COVID-19 ANNOUNCEMENT

Due to COVID-19 and increased health and safety procedures for our staff, there is now a potential delay on orders shipping in processing at this time. so we recommend to wait patiently for Tracking order.  We greatly appreciate your patience and understanding.

 

Note: All sale & return issues are Only the responsibility of the following email address. Sending to another mailbox will not reply to your message.

Email：store@vaporesso.com