Warranty

Payment Policy

  1. Accept credit cards.

  2. Local payment: 
  • sofort, Giropay,bancontact
  • Doku
  1. We use Shopify SSL security and PayPal payment to ensure your credit card information is 100% secured with safety guaranteed Ordering. Your personal details will not be shared, sold or rented to any third party.


Shipping Policy

  1. All orders will be processed within 48 hours after your order has been placed. Shipping delivery may take up to 7-30 business days which depends on the delivery method and its final destination.

  2. Once your package has been sent out from our warehouse in China, please allow extra time for your order delivery to be processed during holidays and sale seasons. We will also send a confirmation email with the tracking information.

  3. We offer two options for shipping:
  4. CN E-Packet HK DHL Express
    Delivery Time 20-45 Business Days 7-20 Business Days
  5. Please contact us immediately if you need to change or withdraw your order. Please note that any orders that have already been shipped can't be revoked. Email: store@vaporesso.com
  6. You can log in to your account to check the status of the order.

  7. We don't charge any sales tax or export duties. However, if the package is checked by your country's customs office when the item arrives in your country, customers are responsible for import duties, tariffs, and taxes. We are not responsible for products being confiscated by the Customs in your countries. All customers are responsible to check with your local Customs office for any potential import taxes, duties, and tariffs.
  8. We Calculate shipping costs based on product weight. Normally, a vape kit weighs about 0.3 kg. The Epacket  charges $10 within 1kg. DHL charges $29 within 0.5kg. Except for some specific countries. See order details for specific prices.
  9. Free shipping conditions need to be met:1) the order amount is more than 39 US dollars; 2) the weight does not exceed 2kg;  3) The shipping method is CN E-Packet.
  10. Shipping Way and Country: 

    both of DHL and Epacket CN E-Packet DHL Only

    USA

    Belgium,

    Bulgaria,

    Croatia,

    Czech Republic,

    Denmark,

    Estonia,

    Georgia,

    Hungary,

    Jamaica,

    Latvia,

    Lithuania,

    Luxembourg,

    Netherlands,

    Norway,

    Romania,

    Sweden,

    Switzerland,

    Slovakia,

    Brunei,

    Chile,

    Indonesia,

    Malaysia,

    Maldives,

    Morocco,

    New Zealand,

    South Korea 

    United Kingdom,
    Finland,
    France,
    Germany,
    Ireland,
    Japan,
    Spain
    Austria,
    Greece,
    Oman,
    Israel,
    Iceland,
    Italy,
    South Africa
    Philippines
    Canada

Return Policy

1.Returns time:

Our return policy is valid for 60 days. If you have been through 60 days after purchase, unfortunately, we are unable to provide you with a refund or exchange service. Please contact us for refunds or any concerned inquiry. We will respond you within 2 working days. Please do not send your purchase back to the manufacturer directly. 

 

2.The refund address as follow:

No 31 An'sheng Rd.

Ma'an mountain community.

Shajing Street.

Bao'an district.

Shenzhen, China.

 

3.Refunds (if applicable):

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection regarding your refund.

 

If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or through the original method of payment, within a certain amount of required days.

 

Customers will be responsible for return shipping. Shipping costs are non-refundable. Returns are processed in store credit ONLY, no refunds.

 

Customers will be responsible for return shipping. Shipping costs are non-refundable. Returns are processed in store credit ONLY, no refunds.

 

Conditions Refund Refund Time
1 Paid and the order is shipping. No

(Within 7-15 days after confirming items status)

Only can Lost items be refunded. 

 

 

2 Paid and Receive the goods Yes

(Within 7 days after receiving the return goods. )

Only can Unused items be refunded.

The buyer will be responsible for paying for shipping costs for returning item and Shipping costs are non-refundable.

3 Paid and No shipping email received Yes 3-6 days to be processed
4 Paid and shipping email received  No Refer to Condition 2

 

4.Missing refunds (if applicable)

If you haven’t received a refund yet, please check your PayPal account again. Please contact your credit card issued institution or PayPal company, as it may take some time before your refund is officially approved.

 

If you’ve done all of this and you still have not received your refund yet, please contact us for further assistance.

 

5.Exchanges (if applicable)

We only accept the replacement for the item which is defective or damaged. If you need to exchange it for the same item, please contact us by email for detailed operational procedures.

 

COVID-19 ANNOUNCEMENT

Due to COVID-19 and increased health and safety procedures for our staff, there is now a potential delay on orders shipping in processing at this time. so we recommend to wait patiently for Tracking order.  We greatly appreciate your patience and understanding.

 

Note: All sale & return issues are Only the responsibility of the following email address. Sending to another mailbox will not reply to your message.

Email:store@vaporesso.com